Effective Date: 23rd July 2025

At Pickford Builders, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal data when you visit our website: www.pickfordbuilders.co.uk.

We may update this policy from time to time, so please check back periodically.

1. What Is Personal Data?

Under the UK GDPR, personal data refers to: “Any information relating to an identified or identifiable natural person.” This can include your name, contact information, IP address, and other identifiers.

2. Who We Are

Pickford Builders is the data controller responsible for the personal information collected through this website. Contact details:

Address: Unit 18, Zone D, Chelmsford Road Industrial Estate, Dunmow, Essex CM6 1HD
Tel: 01371 872 534
Email: enq@pickfordbuilders.co.uk

3. How We Collect Your Data

We collect information in the following ways:

• When you fill out contact forms or request a quote.
• Through correspondence via phone, email, or post.
• Automatically, via cookies and tracking technologies when you use our website. Please refer to our Cookie Policy.

4. What Information We Collect

We may collect the following:

• Name
• Address
• Email address
• Phone number
• IP address and browser information
• Website usage data (pages visited, time spent, etc.)

This information is transmitted securely but is not stored on the website itself. Instead, it is processed as necessary to respond to your request and then deleted according to our data retention policy.

5. How We Use Your Information

We use your data to:

• Respond to your enquiries
• Provide requested services or information
• Improve our website and services
• Send you relevant updates or marketing (only if you consent)
• Analysing website usage through tools such as Google Analytics to help us understand visitor behaviour and improve our services.

We only retain personal data as long as necessary to fulfil the purposes outlined above or to meet legal obligations.

6. Your Rights

You have the following rights under data protection law:

• Access your personal data
• Correct inaccurate or incomplete data
• Erase your data (right to be forgotten)
• Restrict or object to processing
• Port your data to another provider
• Withdraw consent at any time
• Complain to the Information Commissioner’s Office (ICO)

7. Who Has Access to Your Data?

We do not sell or rent your data to third parties. We may share data with trusted service providers who help deliver our services (e.g. IT support, website hosting), under strict confidentiality agreements.

We may also disclose information if legally required to do so.

8. Data Transfers Outside the UK/EU

If we transfer your data outside the UK or EEA, we ensure appropriate safeguards are in place to protect your information.

9. Security Measures

We take appropriate steps to ensure your data is secure and protected from unauthorized access, loss, or misuse.

10. Cookies

Our website uses cookies to enhance your experience and analyse traffic. For full details, please see our Cookie Policy.

11. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices of these websites. Please review their policies before submitting data.

12. Terms and Conditions

You can refer to our Website Terms & Conditions here.

13. Contact Us

For any questions or concerns regarding this policy or your data, please contact:

Data Protection Contact
Email: enq@pickfordbuilders.co.uk
Phone: 01371 872 534